Shipping Policy

At OENKO, we do our best to process and ship your order as quickly as possible. Please review the shipping details below before placing your order.

Shipping Cost

We offer tracked shipping for all orders.

Standard Tracked Shipping
For orders under $60.00: $6.90

Free Tracked Shipping
For orders of $60.00 or more: Free

The final shipping cost will be shown at checkout before you complete your order.

Order Processing Time:

Most orders are processed within 1–3 business days after payment is confirmed.

Processing may take longer during holidays, promotional periods, high order volume, or temporary inventory delays. If there is a significant delay with your order, we will contact you by email.

Estimated Delivery Time

Estimated delivery times vary by destination:

United States: 5–12 business days
Canada: 8–15 business days
Europe: 8–15 business days
Australia: 8–15 business days
Other international destinations: Up to 20 business days

Please note that delivery estimates do not include order processing time.

Delivery may be affected by customs clearance, carrier delays, weather, holidays, or local dispatch conditions.

Tracking Information

Once your order has shipped, you will receive a shipping confirmation email with your tracking information.

Tracking updates may take 24–72 hours to appear after the carrier receives the package. If your tracking does not update immediately, please allow some time for the carrier system to refresh.

Shipping Destinations

We ship to many countries and regions worldwide, including the United States, Canada, Europe, and Australia.

Some remote areas or restricted locations may not be available for delivery. If we are unable to ship to your address, we will contact you by email.

Discreet Packaging

We understand that privacy matters. OENKO orders are shipped in discreet packaging whenever possible, with no unnecessary product details shown on the outside of the package.

Separate Packages

For logistical reasons, items in the same order may sometimes be shipped in separate packages. If this happens, you may receive more than one tracking number.

Shipping Carriers

Depending on your destination and shipping route, your order may be delivered by carriers such as USPS, FedEx, DHL, UPS, EMS, or local postal carriers.

Contact Us

If you have any questions about shipping or your order status, please contact us at: support@oenko.com.

Please include your order number and the email address used at checkout so we can assist you faster.